SOLUTIONS

Our IT Support services can help enhance your business infrastructure, allowing it to move forward with innovative tools and outstanding customer support. We work with a team of 250+ certified technical support professionals, with expertise in all related fields that will help your organization overcome any IT Support challenge.

Our remote support IT help desk services provide immediate assistance to our customers 24/7. Stay at ease, knowing that our business solutions are very complete and will cover every single one of your technical needs. We commit to staying up to date with the latest technology and building new partnerships with industry experts so we can provide you with optimum care and reliable tools that will help mitigate high costs on infrastructure and other resources.

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Infrastructure

  • Deploy end-to-end VDI environments with Citrix virtual applications
  • Deployment of multimedia-rich virtual desktop infrastructure (VDI)
  • Analyze existing IT infrastructure components.
  • Define IT infrastructure problems and designing a mitigation plan.
  • Deploy end-to-end VDI environments with VMware
  • Provide reports on resource consumption and the performance of IT infrastructure components.
  • Vulnerability assessment
  • Cloud Infrastructure Managed Services

Digital Workplace

  • Digital Workplace Cybersecurity best practices
  • Business Analysis and architecture
  • Configuration and implementation of digital tools
  • Testing of all Digital Workplace Solutions
  • Business workflow tools
  • Cloud-based email and email systems
  • Process Improvements for Digital Workplaces
  • IT Budget Reviews
  • IT organization assessments

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Staffing Solutions

  • IT staff augmentation
  • Direct Hiring – Full time IT Support Assistance
  • Contract Hiring – Short term IT support Assistance
  • Minimize overhead expenses by hiring IT qualified experts as required
  • Highly skilled, certified IT Support Specialist
  • Cover personnel gaps during vacation time and holidays

Day-to-day IT Support

  • Desktop Managed Services
  • IT Asset Tracking
  • Installation and Maintenance
  • Technology Assessments
  • Training and documentation services
  • Anti-virus
  • Security Management

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Disaster Recovery

  • IT disaster recovery plan
  • Develop business downtime tolerance
  • Develop recovery time objectives
  • Document current-state recovery workflow
  • Monitor backups for failure
  • Create data replication for padded security
  • Customize retention scheduled to match your business requirements for compliance purposes
  • End-to-end exercise and drill management

Business Continuity

  • Identifies tams, roles and responsibilities
  • Determines current recovery procedures in the event of a disaster
  • Identifies impacts to the business
  • Develops solutions and recommendations to reduce or mitigate gaps in service restorations

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Key features of an effective BCP (Business Continuity Plan

  • IT disaster recovery plan
  • Organization
  • Applications and Data
  • Processes
  • Facilities
  • Technology

Continuous Innovation for your business!

Out IT Support Specialists are standing by, ready to tend to your business needs. Our team will provide top quality services that will accelerate your business’s ability to deliver an incomparable end-user experience across all digital platforms.

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